Legal information made simple.

Clear information, before you order.

Quickly understand who Furola is, how custom orders are produced, what can affect delivery, how payments work, and where to find the policies that apply to your order.

CompanyOrdersProductionShippingPaymentsPolicies
01 · Company & Store Information

Who you are ordering from

Furola is the storefront customers use to order made-to-order and custom products. The business information below identifies the company responsible for the store.

Shop Name
Furola
Company Name
I HAVE A DREAM LIMITED
Responsible Person
Lei
Address
Room 1022A, 10/F, Beverly Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Hong Kong
Phone
+852 62143022
Email
[email protected]
Licenses / Qualifications
Company No. 2926045
02 · Orders & Production

Made after your order is confirmed

2–5business days production time (most custom products)

Most custom products are normally produced within 2–5 business days after the order is confirmed. Production time is counted separately from shipping time.

Before production: please check the artwork, size, options, and personalization details submitted with your order.
Sticker orders: production is much slower than our standard timeline. Sticker batches are processed approximately once every two weeks. When this applies, we may split your order into multiple shipments, and you may need to pay additional shipping fees.
Certain pillow cover types: if you order types such as double-layer dakimakura covers or split-leg body pillow covers, we may also need to split fulfillment into multiple shipments. Additional shipping charges may apply in those cases.
03 · Custom & Personalized Products

Your specifications become the product

Custom-made and personalized products are produced using the artwork, size, options, specifications, or other instructions submitted with the order.

Because these items are produced specifically for an individual order, cancellation, return, exchange, and refund eligibility may differ from standard stocked products, except where required by applicable law.

04 · Shipping & Delivery

Production comes first. Transit time comes after.

When production is complete, the order moves into the shipping process. Delivery timing can vary and should not be treated as an absolute guarantee.

For estimated transit times by region (after production), see our dedicated shipping times page.

View shipping times by region →
DestinationShipping methodCustomsLocal carrierProduct type
STEP 01Order confirmedYour order and customization details are received.
STEP 02ProductionMost custom products are processed in approximately 2–5 business days (longer for some product types).
STEP 03TransitShipping time depends on destination, service, customs, and carrier conditions.
STEP 04DeliveryThe local carrier completes final delivery when the parcel reaches the destination network.
05 · Payments

Use the options shown at checkout

The payment methods currently available for your order are the methods displayed on the Furola checkout page. Availability can vary by location, currency, device, or payment provider.

Order-specific charges: applicable shipping charges or other order-specific fees are shown before payment where relevant.
06 · Problems With an Order

If fulfillment goes wrong, we help make it right.

If an order is lost, damaged, printed incorrectly, or contains an incorrect item, contact Furola Support with the order details and evidence that helps us verify the issue.

  • Lost parcel or verified delivery problem
  • Damage during fulfillment or transit
  • Verified printing or production error
  • Incorrect item received
Available resolutions depend on the verified issue, order status, applicable policy, and applicable law; they may include a replacement or another appropriate remedy.
Contact Furola Support
07 · Privacy & Terms

The detailed policies are one click away

Use these policy pages for the full terms that apply to privacy, website use, and Furola services.

Privacy PolicyHow Furola handles personal information and related privacy matters.Read Privacy Policy → Terms of ServiceThe terms governing access to and use of Furola services.Read Terms of Service →
08 · Last UpdatedLast updated: September 20, 2026