Privacy Policy

Effective date

Effective date: August 26, 2024 · Last updated: September 20, 2026

We process personal information to operate the Furola storefront, fulfill custom product orders, provide support, and improve our services. This policy should be read together with our Terms of Service.

Information we collect

We may collect information including:

• Contact details (name, email, phone, shipping and billing addresses)
• Order and transaction information (products, options, payment status — payment card data is handled by payment processors)
• Artwork, design files, personalization text, and instructions you submit for custom production
• Account credentials if you register
• Communications with support (email or other channels)
• Technical data (IP address, browser type, device information, pages visited) via cookies and similar technologies
• Marketing preferences if you subscribe to updates

How we use information

• Process orders, production, shipping, and after-sales support
• Communicate about orders, accounts, and service updates
• Operate AI-assisted or creator tools you choose to use
• Prevent fraud, secure the Website, and comply with law
• Improve products, fulfillment, and user experience (including analytics where enabled)
• Send marketing communications where you have opted in or where permitted by law

How we share information

We share personal information only as needed to run Furola, for example with:

• Production and fulfillment partners
• Shipping and logistics providers
• Payment processors and fraud-prevention services
• Hosting, email, and customer-support tools
• Professional advisers or authorities when required by law
• A successor entity in connection with a merger, acquisition, or asset sale

Service providers are required to handle data appropriately and use it only to provide services to us.

International transfers

Furola serves customers internationally. Your information may be processed in Hong Kong, mainland China, or other countries where our partners operate, which may have different data-protection laws. We take reasonable steps to protect information transferred for order fulfillment and Website operation.

Retention

We retain personal information for as long as needed to fulfill orders, provide support, meet legal and accounting obligations, and resolve disputes. Order and artwork records may be kept for production history and warranty or remake purposes. Marketing data is retained according to your preferences and applicable law.

Security

We use reasonable technical and organizational measures to protect personal information. No online transmission or storage is completely secure; we cannot guarantee absolute security.

Cookies and similar technologies

We use cookies and similar technologies for essential Website functions, preferences, analytics, and (where applicable) marketing. You can manage cookies through your browser settings. Disabling some cookies may affect Website functionality.

Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing (including marketing). To exercise rights, contact [email protected]. We may need to verify your identity and order relationship.

Children

The Website is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided data, contact us so we can delete it where appropriate.

Changes and contact

We may update this Privacy Policy by posting a revised version on the Website. Significant changes may be communicated by email where appropriate.

Questions about this Privacy Policy: [email protected]